Gamma Entertainment is a company specialized in multimedia and e-commerce. We operate within 2 main activities: contextual advertising and entertainment products on the Internet. Gamma is a young and dynamic company with 130 employees, with plans for further expansion. Gamma offers a dynamic work environment, competitive salaries, RRSP possibilities, a complete collective insurance package, flexible schedule, paid training, free parking, active social club and much more!

The candidate will be responsible for answering general customer service questions via emails, telephone and online chat. Inquiries can be about products/services, website access issues, billing issues, etc. You must update client's account accordingly.  You will also be responsible for system check ups in order to eliminate any fraudulent transactions.

Required Skills and Qualifications:

• Relevant experience in customer services
• Leadership
• Skills in communication
• Professional and positive attitude
• Excellent problem solving abilities
• Knowledge of movie players as well as mgp/wmv movie formats
• Excellent English skills written-spoken. Germain and / or Spanish and / or Italian huge asset
• Able to work autonomously
• Typing speed: minimum 50 words/min
• To be comfortable with the "adult" nature of the activities

Full time availability required Working on rotational shift day and evening, as well as one weekend every two weeks and one week of night shift every 6 to 7 weeks.